Here is a link to the Netflix business plan. http://techcrunch.com/2010/06/03/netflix-business/
For entrepreneurs, a pretty good pitch deck model. The deck clearly communicates a big opportunity in clear, easily understood language.
In my home, I have a bunch of different gaming systems which give me Netflix. I still find the streaming library limited and the search interface clunky. My better half, who is the main user, still prefers to get the DVD’s via mail.
For better search, Chrysalis has a portfolio company, Digitalsmiths, that can help. Improved search is all about better information and the utility of that information to improve the user experience.